Shared responsibility model explained
With our Managed Services (Managed Infrastructure, Managed AWS, Managed Magento and Managed GitLab), Sandstone is responsible for keeping the servers up and running and ensuring the infrastructure works properly. The customer, on the other hand, is responsible for the applications, databases and any other services installed on the servers.
The infrastructure leased to the customer is Sandstone’s responsibility. This infrastructure is composed of the hardware, software, networking, and facilities that run Sandstone Cloud Services. Sandstone is responsible for the servers, both physical and virtual (monitoring, performance, updates and regular maintenance), as well as the network used by those servers.
The customer assumes responsibility and management of the web applications running on the provided servers, including keeping the said application up to date, ensuring there are no security issues (malware, access, etc.), troubleshooting issues related to third-party apps used by the application, etc.